Transportation Management System Analyst

Job Description

The Transportation Management System Analyst will administer and support the McLeod Software platform, including LoadMaster and/or PowerBroker, Ancillary and API program integration. Configure and maintain system settings such as rating, customer contracts, carrier profiles, dispatch workflows, and settlement rules. Manage order lifecycle processes including order entry, dispatch, tracking, invoicing, and driver/carrier settlement. Troubleshoot system issues, data discrepancies, and user-reported problems; coordinate with McLeod support as needed. Lead or support system enhancements, upgrades, and module implementations (e.g., EDI, document imaging, mobile/ELD integrations). Oversee EDI/API integrations with customers, carriers, and third-party platforms (visibility tools, telematics, etc.). Partner with operations, accounting, and customer service teams to optimize workflows and improve system utilization. Develop reporting and dashboards using McLeod tools, SQL, or BI platforms. Maintain data integrity across customers, carriers, rates, and financial transaction. Create and maintain SOPs, system documentation, and user training materials. Train new users and provide ongoing support to maximize adoption and efficiency.

Qualifications

1. Bachelor’s degree in Information Systems, Supply Chain, Logistics, Business, Computer Science, or a related field; equivalent combination of education and relevant experience may be considered in lieu of a degree 2. Minimum of 3 years of experience supporting, administering, configuring, or optimizing a Transportation Management System (TMS) in a transportation, brokerage, logistics, or supply chain environment 3. Hands-on experience working with McLeod (LoadMaster) and PowerBroker in a system support, analyst, administrator, or super-user capacity 4. Experience supporting core transportation workflows such as order entry, dispatch, tracking, invoicing, billing, and driver/carrier settlement 5. Experience troubleshooting system issues, data discrepancies, and user-reported problems and driving issues through resolution 6. Experience working with cross-functional business partners such as operations, accounting, customer service, and IT to improve workflows and system utilization 7. Experience creating and maintaining SOPs, system documentation, training materials, and/or delivering end-user training 8. Experience supporting or coordinating system enhancements, upgrades, implementations, or integrations within a TMS or related platform 9. Strong understanding of transportation operations (brokerage and/or asset-based) 10. Experience with rating, dispatch, settlements, and financial workflows within McLeod 11. Familiarity with EDI transactions (204, 214, 210) and API integrations 12. Ability to troubleshoot complex system and operational issues 13. Strong working knowledge of McLeod Software, including LoadMaster and/or PowerBroker 14. Experience configuring and maintaining TMS elements such as carrier profiles, rating structures, dispatch workflows, and settlement rules 15. Working knowledge of EDI/API integrations, reporting tools, Excel, SQL, and data integrity practices 16. Experience with transportation-related integrations such as document imaging, mobile/ELD tools, visibility platforms, telematics, or similar connected systems 17. Strong data analysis skills 18. Ability to troubleshoot complex system and operational issues 19. Strong analytical and problem-solving skills, with the ability to identify root causes and recommend practical solutions 20. Strong attention to detail and ability to manage sensitive operational and financial data accurately 21. Ability to translate business needs into system solutions and explain technical concepts to non-technical users 22. Strong organizational skills and ability to manage multiple priorities in a fast-paced environment 23. Ability to work independently while also collaborating effectively across departments 24. Ability to train users, support adoption, and promote consistent use of system processes and best practices 25. Process optimization and continuous improvement mindset 26. Strong written and verbal communication skills

Benefits

- Comprehensive Medical, Dental, and Vision Insurance - Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance - Company Paid Short Term Disability Insurance - Company Paid Long Term Disability Insurance - Hospital Indemnity Insurance - Long-Term Care Insurance Program - Supplemental Term Life Insurance - Accident Insurance - Critical Illness Insurance - Employee Assistance Program - Flexible Spending Account (FSA) - Health Savings Account (HSA) with employer contributions - 401K with up to 4% Employer Safe Harbor Matching - Paid Vacation - 8 Paid Holidays - 1 Floating Holiday - Identity & Fraud Protection - Pet Insurance - Paid on a weekly basis! - Employee referral bonus program ($500)