Tier II Product Technical Support Engineer

Job Description

Provide ongoing technical support for chiller products to the global Field Sales & Service team, primarily focusing on the Americas region, via call, email, and on-site visits. Create and update technical service bulletins and the Solutions Database to exceed customer expectations. Ensure high-quality product service literature. Manage escalated technical support and warranty claims promptly and consistently to facilitate data mining by product, component, defect, and responsibility. Drive product reliability through continuous improvement for existing and new products.

Qualifications

1. Travel up to 20% required. 2. Bachelor’s degree in engineering or a related technical field and 10 years of HVAC&R experience required. 3. Ability to analyze and solve complex product system issues. 4. Proficiency in Microsoft Office Suite and Internet software.

Benefits

- Competitive salary - Paid vacation/holidays/sick time: 15 days of vacation in the first year - Comprehensive benefits including 401K, medical, dental, and vision care, available from day one - Encouraging and collaborative team environment - Commitment to safety through our Zero Harm policy