Tier 2 Technical Support Specialist – HealthTech, EHR Systems

Job Description

Seeking a Tier 2 Technical Support Specialist to handle escalated issues from Tier 1 support. This role involves troubleshooting intricate problems with EHR/EMR platforms, integrations, and user workflows. Investigate system errors, configuration challenges, and data inconsistencies within healthcare systems. You'll collaborate closely with product, engineering, and implementation teams to resolve technical issues, meticulously document troubleshooting steps, solutions, and update the knowledge base. In addition, the specialist will aid customers in comprehending system functionality and addressing technical concerns.

Qualifications

1. Must have experience supporting EHR/EMR systems in a technical support, implementation, or healthcare IT capacity. 2. Familiarity with platforms like Epic, Cerner, Oracle Health, Athenahealth, eClinicalWorks, NextGen Healthcare, Meditech, Allscripts, or Veradigm. 3. Possess strong troubleshooting and analytical skills. 4. Capable of understanding and navigating complex healthcare software platforms. 5. Exhibit excellent written and verbal English communication skills (B2–C1 level). 6. Must be comfortable explaining technical issues to both technical and non-technical audiences. 7. Experience with support ticketing systems and documentation tools required.

Benefits

- Health insurance offered for contractors. - Holiday Extra Pay provided. - Work hours generally align with standard US business hours, with some flexibility based on client needs. - This is a 100% remote, home-based position. - Prioritizing mental health with mental health days provided. - Performance-based incentives offered in addition to base salary. - Annual review and appraisal process in place. - Ample opportunities for professional growth and advancement within the company.