Technical Support Representative

Job Description

Join our team as a Technical Support Representative, taking live troubleshooting calls daily to solve, diagnose, and resolve technical problems for CVS store, pharmacy, and Minute Clinic employees. You'll document problems through tickets, maintain up-to-date knowledge of policies and procedures, and provide outstanding customer support within service level agreements, working collaboratively in a team environment to ensure efficient and effective resolutions.

Qualifications

1. Possess 6 months of technical and/or call center experience. 2. Have prior experience in a help desk/call center environment providing technical support within a retail setting. 3. Demonstrate proficiency using computer hardware and software applications. 4. Hold a High School Diploma or GED, or possess 2 years of equivalent practical experience.

Benefits

- Medical, dental, and vision coverage - Paid time off - Retirement savings options - Wellness programs - Other resources