Technical Support Engineer – Cloud, Linux

Job Description

As a Technical Support Engineer, you will: - Provide technical support (L1/L2) to customers in Japan and globally. - Coordinate, troubleshoot, and resolve reported customer issues, working with customer technical teams and internal teams. - Perform analysis and evaluation of the technical performance and reliability of products, systems, and services based on customer requests. - Adhere to defined standards and quality measures, ensuring customer satisfaction and managing communication in line with SLAs. - Maintain internal and external knowledge bases covering company products and troubleshooting procedures.

Qualifications

To be successful in this role, you should have: 1. Native or effective operational proficiency in Japanese. 2. Upper-Intermediate level or higher in English. 3. Strong communication and interpersonal skills. 4. Ability to remain calm and focused under pressure. 5. Strong motivation to grow as an IT professional, with a focus on advanced Linux knowledge. 6. General understanding of OS architecture and Linux configuration. 7. Experience with operating system installation, configuration, upgrades, and maintenance (Linux). 8. Experience with networking and network services configuration. 9. Hands-on experience with troubleshooting and monitoring tools (considered a strong advantage). 10. Red Hat or LPI certifications (considered a strong advantage).

Benefits

- Remote/hybrid work environment - Health insurance and standard benefits - Professional development support