Technical Customer Support

Job Description

Become a Technical Customer Support Specialist! Focus on written communication to address customer inquiries, including chatbot interactions. Analyze technical issues using logs and customer data. Document recurring error patterns and collaborate closely with the internal development team. This fully remote position aligns with German business hours but offers complete location independence. Join our innovative, AI-driven pet tech company and provide top-notch support to our customers.

Qualifications

1. Possess technical aptitude or prior experience in technical customer support. 2. Exhibit a structured and analytical work style with an independent, solution-oriented approach. 3. Experience with AI tools is a plus. 4. Fluency in German and English is essential; proficiency in French or Scandinavian languages is advantageous. 5. Demonstrate a proactive, positive attitude and a strong willingness to learn.

Benefits

- Fully remote work from any location. - Flexible working hours between 20 and 40 hours per week. - Enjoy an open, collegial team environment with communication via Slack and short weekly team meetings. - Opportunity to collaborate closely with an innovative, AI-driven product.