Technical Account Manager, Pricing and Reference Datafeeds

Job Description

As a Technical Account Manager, you'll be the primary point of contact for Pricing and Reference Data (PRD) clients. You'll address escalations, concerns, and overall account sentiment. Applying FactSet coding and screening expertise, you'll translate client business objectives into data logic and queries. You'll consult with clients, product managers, and engineering teams on PRD content, enhancements, upsell opportunities, and potential risks. Collaboration with DSO Implementation, client services, and Level 2 Data Excellence teams is crucial. You'll proactively identify gaps and trends in PRD solutions, developing training materials and educating both colleagues and clients. You'll also contribute to product development based on client feedback and ensure consistent cross-regional collaboration.

Qualifications

1. Bachelor’s Degree required 2. 8+ years of hands-on experience with client accounts and financial instruments 3. Experience with SQL, Python or other data modelling and scripting tools 4. Experience working with large, complex, and multi-asset class datasets 5. Prior experience in a client-facing or consulting role within financial data or analytics industry 6. Knowledge of industry standards for securities identifiers (ISIN, CUSIP, SEDOL, etc.) and reference data management 7. Must be legally authorized to work in the United States without the need for employer sponsorship now or at any time in the future

Benefits

- Health, life, and disability insurance - Retirement savings plans - Discounted employee stock purchase program - Paid time off for holidays - Family leave - Flexible work accommodations - Career progression planning - Business Resource Groups available for all employees