Support Specialist II

Job Description

Provide technical support to global employees as a Support Specialist II. Diagnose and resolve technical problems via phone, tickets, and email, escalating issues as needed. Maintain user relationships, adhere to service guidelines, and document incidents in the tracking database. Spot trends and contribute to the knowledge base.

Qualifications

1. High School diploma or equivalent. 2. College degree preferred. 3. 2+ years’ technical support experience preferred. 4. MCSE or equivalent experience preferred. 5. PC troubleshooting knowledge. 6. Medium level of experience with using Microsoft Office Suite. 7. Good understanding of Windows OS. 8. Ability to respond to phone calls, emails and incidents 80% of an 8 hour day at a desk in a cube environment. 9. Enter via keyboard information into a CRM database. 10. Ability to meet department standards. 11. Occasionally attend meetings in person and sometimes through conference calls. 12. Ability to perform work with limited instruction.

Benefits

- Group health insurance benefits (medical, vision, dental). - FSA and HSA healthcare accounts. - Life and accident insurance. - Adoption and fertility assistance. - Paid parental leave of up to 6 weeks. - Short/long term disability. - Paid time off for vacation, personal needs, and sick time. - Up to 17 days of Choice Time Off (CTO) per calendar year. - Up to 11 paid holidays per calendar year. - Opportunity to contribute to 401(k) savings and investment plan with employer match of 100% on the first 3% of contributions.