Support Agent

Job Description

Provide exceptional first-level support to PadSplit members via email, live chat, and phone. Efficiently troubleshoot and resolve member issues related to memberships, billing, and property inquiries. Escalate intricate issues to Tier 2 support or relevant departments while maintaining thorough documentation. Continuously improve knowledge of PadSplit's services, policies, and procedures to deliver outstanding member-focused resolutions.

Qualifications

1. Proven experience of 2years or more in a high-volume customer service or support environment. 2. Upper intermediate computer skills with Google Suite and proficiency with customer support software and tools such as Zendesk and Atlas. 3. Strong problem-solving ability and attention to detail. 4. Demonstrated ability to follow evolving Standard Operating Procedures (SOPs) and adopt new processes quickly. 5. Ability to work flexible hours, including evenings, weekends, and holidays, with consistent and reliable attendance. 6. High-speed internet and self-motivation to achieve targets in a fully remote, fast-paced setting.