Site Reliability Operations Analyst II

Job Description

Join our team at Centene as a Site Reliability Operations Analyst II, where you will play a pivotal role in ensuring the reliability and performance of our production systems. In this role, you will: * Collaborate with cross-functional teams to proactively monitor, maintain, and enhance production systems. * Act as a bridge between software development and IT operations, with a focus on incident triage, systems operations, documentation, business user support, toil reduction, work automation, and improving service reliability. * Provide timely and accurate user support and troubleshooting, managing escalations within enterprise Service Level Agreements (SLAs). * Research and analyze enrollment/provider data and Utilization Management/Case Management business processes to support application issues and enhance product design and solutions. * Perform on-call post-deployment application validations of enhancements and code fixes, monitoring for escalations. * Take a lead role in application incident management, ensuring quick detection, triage, and resolution of production incidents. * Monitor and manage technology business cycle processing within the application environment. * Establish, document, and refine incident management processes to minimize downtime and service degradation. * Participate in post-incident reviews, integrating lessons learned into operational practices and automation efforts. * Develop, improve, and review runbooks and documentation, ensuring consistency across SRE teams. * Document operational processes, including workflows, system configurations, troubleshooting guides, and incident reports, to enhance team responsiveness to incidents and system failures. * Review and provide feedback and process improvement recommendations on topics like automation, monitoring gaps, toil reduction, and systems resiliency. * Comply with all company policies and standards. Be at the forefront of improving health outcomes through technology at Centene, where your contributions will make a significant impact.

Qualifications

To be considered for the Site Reliability Operations Analyst II position, candidates should meet the following requirements: 1. A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science). 2. 2-4 years of related experience, or equivalent experience demonstrating applicable knowledge, duties, scope, and skill reflective of the position. 3. 2+ years of strong problem-solving skills, with a focus on identifying and resolving issues in real-time and improving systems proactively. 4. 2+ years of ability to analyze system performance data and recommend solutions for optimization. 5. 2+ years of excellent written and verbal communication skills to interact effectively with technical and non-technical stakeholders. 6. 2+ years of ability to work cross-functionally, building relationships with various IT organizations and Operations. 7. Desired skills include: Knowledge of Application support or testing experience, Knowledge of Business and process analysis, or healthcare industry experience, Experience with Data analytics and BI tools (e.g., Power BI, R), Experience with Operating Systems (e.g., Linux, Unix, Windows), Experience with Cloud platforms (e.g., AWS, Azure), Experience with Mongo DB, MySQL, Oracle Database Management System (DBMS), PL SQL, SQL Programming Language, Experience with IT Service Management tools (e.g., ServiceNow, Atlassian, BMC), and Experience with Microsoft Excel.

Benefits

At Centene, we value our employees and offer a comprehensive benefits package: - Competitive pay - Health insurance - 401K and stock purchase plans - Tuition reimbursement - Paid time off plus holidays - A flexible approach to work with remote, hybrid, field, or office work schedules