Service Team Coordinator – Inbound Call Center Agent, Healthcare

Job Description

As a Service Team Coordinator, your primary responsibilities involve managing both inbound and outbound customer service calls specifically related to patient scheduling within a healthcare setting. You will address patient inquiries following the ChenMed core model of care, ensuring that all interactions align with the organization's standards for delivering exceptional patient experiences. Timely and appropriate decision-making is essential, adhering to department standards, procedures, and policies. You will document all interactions thoroughly using web-based technology, and maintain positive business relationships through prompt and accurate service. When necessary, escalate issues or concerns to the appropriate channels for resolution.

Qualifications

1. A high school diploma or GED equivalent is a must. 2. You need a minimum of 2 years of customer service experience, preferably in a call center environment. 3. Having at least 1 year of experience in a fast-paced medical office or healthcare setting is highly advantageous. 4. Proficiency with web-based customer relationship management (CRM) systems is essential. 5. Excellent verbal communication skills, including active listening, are required to effectively address patient needs. 6. Must be willing and available to work overtime hours as requested by the leadership team.

Benefits

- Competitive compensation package offered. - Comprehensive benefits included, such as healthcare, retirement plans, and paid time off. - Opportunities for career development and professional growth within the organization. - Advancement opportunities available based on performance and contributions. - Achieve a healthy work-life balance with flexible scheduling options. - Many opportunities for growth and increased responsibilities.