Service Manager

Job Description

Seeking a Service Manager to lead a team of remote support technicians, enhance skills in customer service, process optimization, and technical expertise. Responsibilities include overseeing projects to meet client requirements, managing service coordination, and resource allocation to balance technician skills with customer needs. The role involves regional management, strategic development, and team ownership for scheduling and dispatch. Key focuses are motivating the team, evaluating staffing and training needs, and monitoring KPIs to ensure customer success and profitability. The manager will develop solutions, ensure tool availability, maintain work schedules, document progress, analyze delivery issues, and elevate customer experience through proactive problem-solving. Financial responsibility for the service region, performance evaluation, and partnership with sales to drive growth are essential. The role also involves overseeing orders, invoices, and warehouse maintenance, with domestic travel required.

Qualifications

1. EPA 608 Universal Certification. 2. HazMat experience is advantageous. 3. Excellent communication skills for diverse customer interactions. 4. Strong organizational skills to manage multiple priorities. 5. Professional communication skills at all organizational levels. 6. Ability to understand and navigate business needs within the territory. 7. Thrive in a team with strong ethics, leadership, and problem-solving. 8. Self-motivated and driven to succeed. 9. Excellent technical, communication, and organizational skills. 10. Proven track record in customer satisfaction. 11. Ability and willingness to travel, with 50%+ travel expectations. 12. Clean and valid driver’s license, CDL Class B with HazMat Endorsement preferred. 13. DOT Medical Card. 14. Powered Industrial Truck (Forklift) Certification License is a plus. 15. Ability to lift 50lbs. 16. Familiarity with common MS Office tools.