Service Desk Analyst

Job Description

Join our team as a Service Desk Analyst and be the first point of contact for all IT-related queries. Provide excellent customer service by actively listening to end-users and resolving issues promptly. Collaborate with IT support teams to escalate unresolved problems and continuously improve your technical skills. Contribute to the success of the team and the company through your dedication and ownership of your work.

Qualifications

1. Previous experience in a service desk or technical support role providing end-user support and troubleshooting. 2. Solid knowledge of desktop operating systems (Windows, macOS) and productivity software (Microsoft Office Suite, Zoom). 3. Familiarity with computer hardware, mobile devices, printers, and basic networking concepts. 4. Familiarity with POS Hardware and Software, while not essential, would be advantageous. 5. Strong problem-solving and analytical skills, with the ability to quickly diagnose and resolve technical issues. 6. Excellent communication and interpersonal skills, with a customer-centric approach and the ability to spread contagious smiles. 7. Proven ability to work effectively under pressure in a fast-paced environment, managing multiple priorities and meeting deadlines. 8. Experience working with IT service management tools and ticketing systems is essential. 9. Relevant certifications such as ITIL4 Foundations is essential (seeing on how we go for candidates we can shift this to advantageous). 10. Relevant experience in Customer Service, and the QSR industry, while not essential, would be advantageous.

Benefits

- Highly competitive salary – paid weekly! - HMO enrollment on commencement - Additional HMO dependents added each year of service - 20 vacation days per year; 7 sick days - Annual performance bonuses and incentives - Annual salary reviews and increases - Free cooked rice, snacks and hot drinks - Company polo shirts provided - Fantastic, bright and cheerful open-plan work environment - Prestigious clients and highly professional and friendly co-workers