Service Desk Analyst

Job Description

Become the first line of assistance for IT matters, expertly managing the service desk. You'll be responsible for configuring and overseeing user accounts, laptops, and printers. Administer DNS through GoDaddy and handle Zendesk campaigns. Provide support to our remote teams regarding meeting room technology. You will also troubleshoot Dynamics 365 and contribute to diverse IT projects. Grow and become proficient in our internally developed platform.

Qualifications

1. Prior experience as a 1st/2nd line IT Support Analyst is valuable. 2. Strong knowledge of Windows 10/11, Microsoft 365, and Dynamics 365. 3. Understanding of Microsoft Endpoint Manager (Intune), Active Directory, and Azure AD. 4. Familiarity with Apple Remote Desktop, JAMF, and Zendesk administration. 5. Superb problem-solving abilities with clear documentation skills. 6. Exceptional communication skills, including effective interaction with non-native English speakers. 7. A proactive approach, capable of identifying root causes and offering solutions. 8. Recent graduates with suitable skills and certifications are welcome to apply! 9. Microsoft and Apple certifications (preferred). 10. Microsoft Azure Fundamentals (AZ-900) or Microsoft 365 Fundamentals (MS-900) (preferred).

Benefits

- Dynamic and collaborative team in a creative setting with global client and colleague interaction. - Weekly webinars to aid your growth through our People Academy. - Annual TLC Wellness Week and year-round programs. - TLC Culture Club, offering seasonal social events, delightful lunches, and more. - TLC Gives Back, providing volunteering opportunities, including off-site visits and volunteering leave. - TLC Rise, supporting and empowering women in leadership positions. - 'Frankies,' our awards ceremony with a TLC red carpet experience. - TLC Owner's Club, where all TLC contributors share in our success through our shareholder scheme.