Senior Server-Side Tracking Engineer

Job Description

Become a key technical advisor for Addingwell's partner agencies, providing onboarding, deployment assistance, and advanced troubleshooting support. Develop and maintain enablement resources, including guides, FAQs, and procedures. Establish feedback loops between agencies and internal teams to identify and address recurring issues. Serve as the primary technical contact for technology partners like Google and Meta, overseeing integrations and certifications. Ensure the quality and reliability of server-side integrations for Addingwell clients. Investigate and resolve technical incidents related to data collection, tagging flows, and connectors. Collaborate with engineering to prioritize fixes and improve resolution times. Contribute to the evolution of internal tools, dashboards, and support processes. Drive Addingwell's technical documentation strategy, creating and maintaining integration guides, API references, and troubleshooting procedures. Work with product and engineering teams to ensure content consistency and currency. Relay field feedback to the product team to influence the roadmap. Participate in the design and rollout of new features, ensuring technical readiness for support. Proactively propose improvements that enhance the client and partner experience.

Qualifications

1. 6+ years of experience in a technical role (senior technical support, solutions engineer, technical consultant, etc.) 2. Strong expertise in server-side tracking: GTM Server-Side. 3. Good knowledge of JavaScript and tag management architectures (including GTM client-side). 4. Hands-on experience with analytics tools: GA4, Piano Analytics, or equivalents. 5. Comfortable with REST APIs, webhooks, and debugging tools (Postman, Charles Proxy, etc.). 6. Excellent interpersonal skills: you can adapt your communication to both technical and non-technical audiences. 7. Self-driven and detail-oriented: you manage your priorities and deliver reliably. 8. A natural educator: you enjoy explaining, documenting, and sharing knowledge. 9. Comfortable in a scale-up environment: you know how to build structure where there is none yet. 10. Fluent in both English and French (required).