Senior Relationship Manager

Job Description

Manage large Enterprise accounts from onboarding through the full customer lifecycle. Provide temporary coverage for LATAM Enterprise accounts in 2026, conducting customer engagement in Spanish as required. Transition to assigned United States Enterprise accounts in 2027, maintaining continuity of customer experience and revenue retention. Lead Quarterly Business Reviews in Spanish and English to align on business objectives, enablement plans, and measurable value realization. Develop a deep understanding of customers’ business priorities and align Alteryx solutions to support their goals. Articulate business value and ROI to executive stakeholders, including C suite leadership. Build and expand executive level relationships across customer organizations to strengthen long term strategic partnerships. Own and drive renewal opportunities, including value justification discussions, navigating procurement processes, and negotiating high value contracts to ensure timely renewals. Accurately forecast projected revenue attainment to sales leadership on a weekly basis. Serve as a trusted advisor by benchmarking customer progress against business goals and recommending optimization strategies. Demonstrate strong product and use case knowledge across the Alteryx platform to provide strategic recommendations. Drive product adoption and increased usage through education, new feature introduction, use case development, and account reviews. Collaborate effectively with Channel and Alliance Partners, Customer Success, Enterprise Sales, Fulfillment, and Support to ensure seamless customer experience, operational alignment, and coordinated account growth strategies. Partner closely with Enterprise Sales to develop and execute account strategies focused on retention, expansion, and long term growth. Leverage trusted advisor relationships to identify upsell and cross sell opportunities within each account. Contribute thought leadership and best practices to the broader Customer Success and Renewals organization. Rephrased: Oversee major Enterprise accounts from the beginning to the end. Serve as a point of contact for LATAM Enterprise accounts in 2026, using Spanish for engagement when needed. Take charge of assigned U.S. Enterprise accounts in 2027, ensuring consistency in customer experience and revenue. Direct Quarterly Business Reviews in both Spanish and English. Grasp customers' top priorities and align Alteryx solutions to assist them. Explain business value to key stakeholders. Grow relationships across customer companies to create long-term partnerships. Handle renewal opportunities, lead value discussions, navigate processes, and negotiate contracts for timely renewals. Provide revenue forecasts to leadership. Offer advice by assessing customer progress and suggesting improvements. Use knowledge to provide recommendations. Boost product use through education. Work with teams to ensure customer experience. Team up with Sales to create strategies focused on growth. Use relationships to find opportunities. Share ideas to the team.

Qualifications

1. Bilingual fluency in Spanish and English, both written and verbal required for 1 opening 2. Minimum of 3 years of experience in Inside or Field Sales, Account Management, or Customer Success 3. 2 or more years of SaaS industry experience 4. Proven expertise in SaaS retention strategy and value driven sales methodology 5. Strong understanding of business case development and ROI articulation 6. Bachelor’s degree or equivalent experience preferred 7. Demonstrated strategic thinking and problem solving skills with the ability to independently drive resolution 8. Ability to manage multiple priorities in a fast paced and evolving environment 9. Exceptional communication skills with experience engaging business users, technical stakeholders, management, and executive leadership 10. Strong negotiation skills with the ability to navigate objections and drive mutually beneficial outcomes 11. Experience working across Latin American markets strongly preferred. Rephrased: 1. Fluency in both Spanish and English, both in writing and speaking, is necessary for the position. 2. Three years experience in Sales, Account Management, or Customer Success is needed. 3. Two years of SaaS industry experience is required. 4. Must have expertise in SaaS retention strategy and sales methods. 5. A strong understanding of business case development is crucial. 6. A bachelor’s degree is preferred. 7. Must have strategic thinking and problem-solving capabilities. 8. Be able to handle multiple tasks. 9. Ability to communicate with business users, stakeholders, management, and leaders. 10. Strong negotiation skills. 11. Experience in Latin American markets.

Benefits

- Medical, dental, and vision coverage - 401(k) with company match - Paid parental leave, caregiver leave, and flexible time off - Mental health support and wellness reimbursement - Career development and education assistance - Connectivity Plus stipend of $150 to support remote work-related expenses - Annual $200 home office reimbursement. Rephrased: - Health coverage - Retirement plan - Paid leave and flexible time off - Mental health support - Career assistance - Stipend to support remote work - Reimbursement for home office costs