Senior Manager, Web Customer Experience Design

Job Description

As a strategic and hands-on Web Customer Experience Designer, you'll significantly impact USGBC and GBCI's goals within the Marketing Creative Services Center of Excellence (COE) team. Your role involves developing and guiding customer experience design best practices across USGBC/GBCI online platforms. You will own the vision, user experience, and continuous refinement of our online customer journey, reporting to the Director of Creative Services Center of Excellence within the Marketing team. You will collaborate with teams like IT, Product, Events & Education, Market Development, Membership, and Operations, leading web customer experience initiatives across the enterprise. Your work will establish standards, frameworks, and best practices, ensuring digital platform experiences are user-centered, accessible, brand-aligned, and focused on conversions.

Qualifications

1. 7+ years of experience in web management, UX/UI, or digital experience leadership roles. 2. Experience leading or supporting enterprise or corporate website strategies and redesigns. 3. Deep understanding of/and ability to create web pages and sites aligned to UX/UI best practice principles, prototypes and wireframes, conducting usability tests, applying accessibility standards, and implementing best-in-class web & mobile UX/UI design standards. 4. Experience operating within a Center of Excellence or shared services model. 5. Experience developing and managing UX/UI design principles across multi-site or multi-brand web ecosystems and various digital tools. 6. Bachelor’s degree in UX/UI Design, Web Design, Digital Media, Human-Computer Interaction, or related field (or equivalent experience).

Benefits

- Competitive compensation - 401(k) with employer matching - Professional development reimbursement - Healthcare plan through Cigna that includes medical, dental, vision, and prescription drugs. USGBC covers 100% of the premiums and an HRA that assists you and your dependents - Generous paid time off (12 paid holidays, 9 paid personal sick days and 2 to 3 weeks PTO based on career level) - 6 weeks paid renewal leave after 7 years of continuous service