Senior Field Service Engineer, EM

Job Description

- Lead on-site installation, repair, calibration, testing, and maintenance of advanced electron microscopy systems, including: Scanning Electron Microscopes (SEM) Transmission Electron Microscopes (TEM) Focused Ion Beam (FIB) systems. - Diagnose and resolve the most complex mechanical, electronic, vacuum, and software-related system issues across multiple platforms. - Serve as a technical escalation point for other field service engineers and lead resolution of critical customer issues. - Lead high-visibility customer situations, ensuring timely resolution and maintaining strong customer confidence. - Provide formal mentorship, coaching, and technical guidance to field service engineers; support training initiatives. - Partner with engineering, product development, applications, and quality teams to drive system improvements and serviceability. - Perform and optimize preventive maintenance strategies to improve system reliability and uptime. - Build and maintain strategic customer relationships, acting as a trusted technical advisor. - Deliver advanced customer training on system operation, maintenance, and best practices. - Travel frequently to customer sites, sometimes on short notice, to resolve complex service issues. - Maintain accurate and detailed service documentation, and contribute to improving service procedures and knowledge sharing. - Ensure compliance with safety procedures, regulatory requirements, and quality standards in laboratory and industrial environments.

Qualifications

1. Bachelor’s degree in Electronics, Engineering, Physics, Chemistry, or related technical field, or equivalent combination of education and experience. 2. 8+ years of hands-on technical experience installing, troubleshooting, repairing, and calibrating complex analytical instrumentation such as SEM, TEM, FIB, or similar systems. 3. Demonstrated expertise in diagnosing and repairing ultra-high vacuum systems and high voltage equipment. 4. Proven ability to resolve complex, system-level technical issues independently. 5. Valid driver’s license required. 6. Ability to travel up to 75% within assigned territory. 7. Physical ability to lift up to 50 lbs. and work in laboratory environments. 8. Proficiency in English required; additional languages beneficial.

Benefits

- Able to lift 40 lbs. without assistance - Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)