Senior Digital Product Manager – Ambulatory Virtual Care

Job Description

We are seeking a Senior Digital Product Manager to lead the design, features, operations, and outcomes of our digital products, enhancing patient and staff experiences. This role involves developing a compelling vision and strategy for a highly engaging digital experience across various technology platforms. You will create product feature roadmaps, establish operational metrics, and continuously gather consumer and patient feedback to refine the product backlog. Collaboration with information systems, consumer experience, marketing, and clinical teams is essential to boost digital capabilities in healthcare delivery. As a thought leader for digital products, you will collaboratively define digitally enabled experiences for consumers and patients, leveraging multiple channels to create engaging and intuitive omni-channel strategies. You will be accountable for developing features and capabilities based on consumer/patient needs, industry research, and best practices, employing agile delivery methods. Responsibilities include defining a multi-year strategy for your product portfolio, presenting it to governance, steering committees, and executive updates, and developing operational KPIs to track consumer/patient digital activity, platform usage, and engagement. Your leadership will drive the refinement and fulfillment of the health system’s digital health strategy, ensuring its competitive edge in the evolving healthcare marketplace.

Qualifications

1. Bachelor's degree in business, marketing, engineering, computer science, or a related field is preferred. 2. A minimum of 3 years of experience in digital product or technology development. 3. At least 5 years of experience working in large, cross-functional teams, effectively influencing senior-level management and stakeholders in complex environments. 4. Advanced understanding and ability to translate business/clinical processes into intuitive digital steps for end consumers. 5. Strong grasp of human-centered design fundamentals, with a focus on customer centricity and product improvement. 6. Comprehensive understanding of the digital channel and application landscape, including technology capabilities and cross-channel experience/context management. 7. Demonstrated ability to deliver results in a matrixed organization, fostering a respectful team culture that supports excellence and integrity. 8. Intellectual curiosity to derive insights from data and solve problems, both existing and new. 9. Proficiency in math and statistical concepts for meaningful decision-making. 10. Exceptional time management skills and attention to detail. 11. Excellent written and verbal communication skills, effective across multiple management levels. 12. Ability to create a positive work environment that fosters successful team performance. 13. Strong customer service, interpersonal, and relationship-building skills.

Benefits

- Health insurance - 401(k) matching - Paid time off - Flexible work arrangements - Professional development opportunities