Senior Analyst, Services Operations – Partnerships

Job Description

The Senior Analyst, Services Operations (Partnerships) is essential, connecting operational data with execution. This role uses strategic frameworks to advance Angi's high-priority initiatives. Key focus is optimizing the two-sided marketplace for Angi Services, ensuring top professionals match homeowners effectively. Aim is to maximize revenue and marketplace health. You'll analyze service pro and customer behavior to boost efficiency, working where customer care, strategy, and operations meet. Your main goal as a Senior Analyst will be overseeing operations for Angi’s major Retail partnerships. Your strategic insight will answer questions like 'what happened?', 'how do we scale?', and 'which actions have the most impact?'. Transforming operational challenges into data-driven strategies, you will elevate customer experience, accelerate growth, and improve profits. Design and execute initiatives to improve service quality, efficiency, and customer satisfaction across all retail partnerships. You'll lead end-to-end service program development, which includes coordinating multiple providers. Pilot programs will establish the best pricing and delivery timelines. Oversee the launch and expansion of new service offerings. Balance growth, profitability, and customer experience. Oversee BPO-led workflows and SOPs, refining pro-to-job matching and network efficiency. Act as the main operational lead for Retail Growth Managers. Navigate partner challenges and offer strategic support to meet business needs.

Qualifications

1. 2+ years of background in investment banking, management consulting, or a comparable tech environment. 2. Expert-level Excel skills and quantitative aptitude; SQL proficiency preferred. 3. Proven success synthesizing data from multiple channels to create strategic insights. 4. Excellent communication (written and verbal) and PowerPoint skills. 5. Strong abilities in project management and stakeholder relationships while balancing priorities. 6. Self-motivated and resourceful; capable of independent work. 7. Meticulous; committed to quality assurance. 8. Competent in using AI tools to optimize analytical processes. 9. Interested in the home services sector, marketplaces, and product-centric organizations.

Benefits

- Competitive year-end performance bonus & equity package. - Comprehensive medical, dental, and vision package. - Flexible vacation policy. - Pet discount plans & retirement plan with company match (401K). - Opportunity to work with motivated teammates on unique challenges.