Salesforce Administrator

Job Description

RMI is seeking a Salesforce Administrator to own and lead the RMI Salesforce ecosystem in partnership with our Development, Corporate Engagement, and Influence Teams. This role involves providing technical and strategic leadership for Salesforce, Marketing Cloud, and Salesforce integrations. As a cross-functional technical leader, the Salesforce Administrator will drive CRM strategy, system optimization, data integrity, process improvement, and Salesforce integration architecture. Responsibilities include overseeing platform maintenance, releases, storage management, and license optimization, ensuring system reliability, data integrity, and security. The Salesforce Administrator will act as the technical bridge between IT, Programs, Development, Communications, Finance, and People teams regarding processes touching our Salesforce and Marketing cloud systems, and will lead governance and steering committee processes to guide platform evolution.

Qualifications

1. Bachelor’s degree or equivalent experience 2. 5+ years of Salesforce administration experience 3. Demonstrated experience owning CRM strategy and driving user adoption 4. Strong expertise in Salesforce configuration, customization, and reporting 5. Experience designing and supporting enterprise system integrations 6. Workday implementation and integration experience (Studio, EIB, Core Connectors) 7. Experience with building API calls to Salesforce and Marketing Cloud 8. Proficiency with scripting/ coding languages including Apex, and R 9. Experience with Azure Blob or similar cloud storage technology, Cyberduck or similar SFTP tool, SOQL, MySQL or similar database technologies. 10. Proven project leadership and cross-functional collaboration skills 11. Strong analytical, documentation, and communication abilities 12. Experience working with and managing vendors and contractors.

Benefits

- Medical, dental, vision insurance - 403b retirement match with immediate vesting - Group life, AD&D, and short- and long-term disability - Optional voluntary life, AD&D and accident plans - Health savings or flexible spending accounts - Fertility and hormonal health support - Mental health and wellness support - Comprehensive leaves of absence (including generous parental leave) - Generous paid time off and sick leave - Paid sabbatical leave - Regional holidays with at least one extended break in each geography - Work from home and home technology allowances - Learning & development opportunities (LinkedIn Learning and an annual individual professional development budget) - Potential for bonuses and merit increases - Discount marketplace (gym memberships, pet insurance, etc.) - Hybrid / remote work options - Team retreats and geographic meetups - Rewards and recognition programs