QA Supervisor – Operations, ABA

Job Description

Join our team as a QA Supervisor and play a vital role in ensuring the quality and compliance of ABA sessions. Your responsibilities will include: 1. Conducting quality assurance reviews to verify accuracy and adherence to company standards. 2. Monitoring session data and documentation within CentralReach or similar CRM systems. 3. Identifying and addressing gaps, inconsistencies, or errors in session reporting, providing actionable feedback to therapists. 4. Training and onboarding therapists on CentralReach, covering session uploads, data entry, and best practices. 5. Acting as a primary support contact for therapists needing assistance with system usage or QA-related inquiries. 6. Developing and maintaining comprehensive QA guidelines, training materials, and process documentation. 7. Collaborating with clinical and operations teams to improve workflows and data accuracy. 8. Tracking QA performance metrics and delivering regular reports to leadership. 9. Continuously seeking opportunities to enhance processes, efficiency, and training methods to elevate our standards of care.

Qualifications

To succeed in this role, you'll need: 1. Experience in ABA (Applied Behavior Analysis) environments. 2. Hands-on experience with CentralReach or similar CRM/practice management systems. 3. A strong understanding of ABA session documentation and compliance standards. 4. Excellent attention to detail and the ability to spot errors or inconsistencies. 5. Solid training and coaching abilities, with confidence in guiding therapists. 6. Tech-savviness and the ability to quickly learn and teach systems. 7. Excellent communication and interpersonal skills. 8. High organizational skills to manage multiple therapists and tasks simultaneously. 9. The ability to work independently and take initiative in problem-solving and process improvement.

Benefits

- Comfortable working U.S. hours - Remote work from home