Provisioning Support Engineer, German & English Speaking

Job Description

We are seeking a Provisioning Support Engineer to provide exceptional end-to-end support for account upgrades, provisioning, and the Provisioning Asset Group (PAG). You'll apply advanced troubleshooting techniques, leveraging AI-powered diagnostic tools to resolve escalated cases. Your responsibilities include owning customer issues via engineering interface to resolve technical bugs, utilizing a broad technical toolkit including Salesforce, Jira, SQL, and internal Docusign logging systems. In addition to troubleshooting, you will promote Docusign products and services through consultative evaluation and partner with cross-functional teams to ensure alignment on customer success plans.

Qualifications

1. Bachelor of Science degree in Computer Science, Engineering, or related technical discipline 2. 5+ years of SaaS network troubleshooting experience in a Technical Support or Network Operations Center (NOC) capacity 3. Experience utilizing AI-assisted troubleshooting tools or automated log analysis 4. English and German language fluency 5. Experience as a Subject Matter Expert for multiple disciplines across Docusign technologies 6. 1+ years’ experience as a Support Expert specializing in Docusign technologies and Contract Lifecycle Management (CLM) workflows 7. Familiarity with Cloud Services architecture 8. Expertise analyzing and troubleshooting using internal logging tools and SQL 9. Technical writing skills and organizational capabilities

Benefits

- Health insurance - 401(k) matching - Flexible work hours - Paid time off - Remote work options