Product Operations Manager

Job Description

As a Product Operations Manager, you will: Own the end-to-end feature release process across all Product Managers (PMs), from identifying soft launch candidates and managing feature flags, to creating help articles, video walkthroughs, and coordinating full rollouts without requiring PM involvement. Build and maintain the product team's operational rhythm, including cycle planning, retrospectives, and ensuring that action items are resolved before cycle lock, thus ensuring the right work is prioritized and delivered. Track feature adoption in Mixpanel for every significant release, creating accessible dashboards that provide PMs with instant visibility into how providers are utilizing new capabilities. Manage complex cross-organizational releases (such as Payroll, Treatment Plans, or e-scripts) that require sequencing dependencies and aligning stakeholders across product, sales, operations, and marketing. Subsequently, document playbooks to scale these releases effectively. Identify patterns from support tickets and feature requests, and develop systems that proactively deliver insights to PMs, ensuring they are well-informed about customer needs.

Qualifications

As a Product Operations Manager, these are the requirements: 1. Rapidly develop product expertise, enabling you to address core workflow questions from Professional Services Managers (PSMs), tech support, or providers without the need for escalation; know where to find answers when unsure. 2. Think systematically, building scalable processes rather than one-off solutions; your release playbook should accommodate growth from 5 to 15 PMs. 3. Exhibit strong judgment in deciding when to escalate and when to take ownership, defining soft launch success criteria and independently determining when a feature is ready for full release. 4. Demonstrate comfort with AI as a tool to amplify productivity, utilizing AI tools to draft communications, generate help articles, summarize feedback, and produce video walkthroughs faster without compromising quality. 5. Possess experience coordinating cross-functional stakeholders and keeping multiple teams (PSM, support, operations, marketing) informed and aligned, while preventing bottlenecks. 6. Have a bias toward documentation and knowledge sharing, creating clarity for others and improving processes beyond their initial state.

Benefits

Perks of joining as a Product Operations Manager: - High-impact and high-visibility work. - Ownership from day one. - AI-first environment. - Fast-growing product team. - Direct line of sight to customer impact.