Operations Coordinator

Job Description

Join our team as an Operations Coordinator, where you'll recruit, onboard, and support temporary site workforce members. You'll communicate daily and weekly work schedules, briefs, and key updates to crew members. Maintain regular contact with crew, foremen, clients, and operations managers. Coordinate logistics, including flights, ferries, accommodation, and site arrangements. Monitor daily live check-ins through the company app or crew portal. Maintain and update CRM records, worker details, schedules, and administrative information. Prepare reports, data updates, general correspondence, and operational documentation. Support worker progression, reviews, assessments, and retention activities. Coordinate crew movements and day-to-day workforce planning. Process worker hours, timesheets, invoices, and payroll information through the CRM. Assist with lead generation, account management, and project coordination. Provide weekend and out-of-hours operational cover where required. Support a high standard of service delivery for clients and crew members.

Qualifications

1. Ideally 2+ years’ experience in one or more of the following roles: Temporary Recruiter, Temporary Resourcer, Labour Manager, Shift Planner, Staff Co-ordinator, Administrator, Tour Manager, Planner, Booker, Scheduler 2. Strong communication skills, with confidence speaking on the phone and writing professionally in English 3. Excellent organisation, time management, and attention to detail 4. A proactive, energetic, and positive attitude 5. Strong problem-solving ability and logical thinking 6. Confidence handling fast-moving priorities and last-minute changes 7. Ability to remain calm when managing operational pressure or conflict 8. Comfortable working with multinational teams, workers, and clients 9. Good working knowledge of Microsoft Word, Excel, Outlook, and CRM systems 10. Experience in events, staffing, recruitment, logistics, or workforce planning would be highly advantageous 11. Must have access to a reliable laptop, stable internet connection, and a quiet professional working environment 12. Flexibility to support UK operating hours, including early starts, weekend cover, and occasional out-of-hours requirements

Benefits

- 21 days’ holiday plus bank holidays - Company laptop and phone provided where applicable - Opportunity for progression within a growing international business - Exposure to global events, crewing operations, logistics, and client management