Member Engagement Customer Service Coordinator – Spanish Speaking

Job Description

Engage with members enrolled in Medicare Advantage and Medicaid plans. Act as a point of contact between the Member Engagement team, health plans and affiliates, health plan members, and physician practices. Initiate outbound calls to members and medical facilities. Schedule Primary Care Physician (PCP) appointments. Facilitate communication between members, clinicians, and doctors’ offices. Document all member interactions and maintain accurate records. Support transfers to and from clinicians, doctors’ offices, and other representatives.

Qualifications

1. Previous experience in appointment scheduling and/or a call center (inbound/outbound) is essential. 2. Proficiency in Microsoft Office, especially Excel, is necessary. 3. Fluency in English; proficiency in both English and Spanish is advantageous. 4. Demonstrated ability to manage priorities and multitask effectively in a fast-paced setting. 5. Must be able to adhere to a consistent work schedule. 6. Strong analytical, critical thinking, and data entry skills are required.

Benefits

- Medical, dental, and vision coverage. - Paid time off. - Retirement savings options. - Wellness programs. - Other resources, based on eligibility.