Manager, Customer Success Consultants

Job Description

Join Cengage Group as a Manager of Customer Success Consultants, where you'll play a vital role in shaping educational outcomes. This position involves strategic contributions at an individual level while also supporting team-driven initiatives. Lead a regionally focused team to ensure outstanding results for customers and the business, covering the entire customer journey from initial engagement to implementation, ongoing support, and renewals. Collaborate closely with sales, training, and support teams to provide seamless customer experiences and deliver measurable educational improvements.

Qualifications

1. Possess 3+ years of experience in customer success, account management, or educational consulting. 2. Exhibit a strong understanding of the K–12 education sector and instructional technology. 3. Demonstrate a proven ability to drive business outcomes while ensuring outstanding customer experiences. 4. Showcase excellent communication, presentation, and relationship-building capabilities. 5. Demonstrate proficiency with CRM systems, virtual meeting tools, and EdTech platforms. 6. Have a preferred background in education or EdTech. 7. Experience with digital content platforms (e.g., Gale). 8. Background in instructional design or professional development for educators.

Benefits

- Comprehensive and rewarding Total Rewards package - Support and empower employees