IT Technical Support

Job Description

We are seeking a skilled IT Technical Support professional to handle escalated support tickets from Tier 1 agents. The ideal candidate will diagnose technical problems and provide effective solutions, collaborate with internal teams to investigate root causes, and document fixes to improve support processes. They must be able to work independently to resolve complex issues and improve documentation.

Qualifications

1. Experience in technical support or help desk environments 2. Strong problem-solving skills 3. Ability to manage multiple priorities 4. Comfortable working independently on more complex issues