Human Resources Generalist

Job Description

We are looking for HR Generalist to oversee daily staffing operations for a large team of BTs, ensuring appropriate coverage for all client appointments and center needs. You will also manage and optimize staff schedules, including real-time adjustments for callouts, cancellations, and coverage gaps. Lead new hire center orientation and ensure smooth onboarding and integration into the team. Monitor staffing metrics (e.g., utilization, attendance, cancellations) and ensure operational efficiency. Serve as the primary point of contact for employee relations matters, resolving concerns with professionalism, discretion, and consistency. Coach, develop, and manage direct reports, including performance management, disciplinary actions, and terminations. Foster a positive, accountable, and inclusive work environment that supports retention and engagement. Partner with HR on complex employee relations issues, investigations, and compliance matters. Oversee center operations including inventory, general workplace functionality, and coordination with the facility management team. Act as a key communication hub between leadership, staff, and support departments.

Qualifications

1. Bachelor's degree required (Human Resources, Business Administration, or related field preferred) 2. 5+ years of experience in Human Resources or with relevant fast-paced employee relations fieldwork 3. 3+ years of experience in operations, leading large teams (50+ employees) required 4. Experience in similar service-based environments preferred 5. HR certification (PHR, SHRM-CP) strongly preferred 6. Strong leadership experience managing large teams (50+ employees) in a fast-paced environment 7. Advanced employee relations and conflict resolution skills 8. Excellent organizational and time management abilities with the capacity to manage competing priorities 9. Strong problem-solving and decision-making skills, with the ability to act independently 10. Effective communicator with strong interpersonal and coaching skills 11. High level of professionalism, integrity, and confidentiality 12. Ability to adapt to change and lead teams through organizational transitions 13. Proficiency with systems, scheduling tools, and Microsoft Office Suite

Benefits

- Full benefit package - Training on all systems used by our HR team - Collaborative and fun HR team as colleagues!