Hospital Service Manager

Job Description

Sharps Medical Waste Services is seeking a Hospital Services Manager to oversee healthcare waste operations and customer service programs for hospitals. Manage the primary operational contact for hospital and healthcare system accounts, building strong relationships with hospital leadership, including EVS, Facilities, Nursing, Safety, and Infection Prevention stakeholders. Ensure all contracted services are executed safely, efficiently, and in alignment with customer expectations and company standards. Supervise hospital waste technicians, leads, coordinators, and onsite personnel, ensuring adequate staffing coverage. Monitor operational trends, waste volumes, and service efficiencies to identify improvement opportunities. Respond to customer concerns, escalations, and critical service issues promptly and professionally. Conduct operational, compliance, and safety audits, ensuring adherence to DOT, HIPAA, medical waste, hazardous waste, and other regulatory requirements. Partner cross-functionally with Operations, Compliance, Transportation, Hazardous Waste, and Customer Service teams to support service execution and continuous improvement initiatives. Support hospital installations, new program rollouts, renovations, and service expansion projects while minimizing disruption to operations. Additional duties as required.

Qualifications

1. Bachelor’s degree in Business, Healthcare Administration, Environmental Services, Operations Management, or related field preferred; equivalent work experience considered. 2. Minimum of 5 years of leadership experience in healthcare services, environmental services, waste management, logistics, or related operational environments preferred. 3. Experience working within hospitals or regulated healthcare environments strongly preferred. 4. Demonstrated experience leading teams, managing customer relationships, and driving operational performance. 5. Strong understanding of safety, compliance, and regulatory requirements in healthcare or industrial service environments. 6. Strong communication, organizational, analytical, and problem-solving skills. 7. Proficient in Microsoft Office Suite and operational reporting tools. 8. Ability to travel frequently, including overnight travel as needed. 9. Ability to thrive in fast-paced, customer-focused, highly regulated healthcare environments.

Benefits

- Paid training - Strong benefits - Career growth opportunities - Ability to make a direct operational impact