Head of Quality – Compliance

Job Description

Assume leadership, inspiration, and development of a Quality and Compliance Managers team, defining clear expectations and driving high performance. Act as the organizational leader on quality assurance and compliance strategy across all franchise locations. Ensure that services consistently achieve and maintain high ratings with regulators, including Care Quality Commission (CQC), Care Inspectorate (CI), Care Inspectorate Wales (CIW), and Regulation and Quality Improvement Authority (RQIA). Build and maintain robust working relationships with key regulatory bodies and external stakeholders. Provide strategic oversight of audits, compliance frameworks, and governance processes. Support Franchise Owners in achieving 'Outstanding' or equivalent regulatory ratings. Assist in the development and delivery of best-in-class training and quality improvement initiatives. Drive consistency in policies, procedures, and operational standards across all regions. Serve as an advisor to the senior leadership team on quality, compliance, and regulatory risk. Lead on continuous improvement, innovation, and the embedding of a quality-first culture.

Qualifications

1. Proven senior leadership experience within health and social care quality and compliance. 2. Extensive knowledge of UK-wide regulatory frameworks (CQC, CI, CIW, RQIA). 3. Demonstrable track record of achieving high regulatory ratings across multiple services or regions. 4. Strong people leadership skills with the ability to motivate, coach, and develop teams. 5. Strategic thinker with the ability to influence at a senior level. 6. Excellent communication and stakeholder management skills. 7. Highly organized with strong analytical and problem-solving abilities. 8. Willingness and ability to travel nationally on a regular basis. 9. QCF Level 5 (or equivalent) in Health & Social Care (essential). 10. Significant experience in multi-site or franchise environments (desirable). 11. Full UK driving license.

Benefits

- Competitive salary of £55,000 per year. - Car allowance of £5,000. - Coverage of travel expenses. - Comprehensive pension scheme. - 25 days of holiday plus bank holidays. - Opportunity to lead quality across a highly respected, award-winning national homecare provider.