Group Product Manager – Platform Technology

Job Description

Take ownership of defining and evolving the product strategy, vision, and roadmap for platform services and self-service capabilities. Connect long-term direction with near-term planning to meet customer needs and business objectives. Drive product-led growth (PLG) by designing self-service experiences that accelerate adoption, reduce friction, and expand usage organically across government agencies and their constituents. Balance immediate client needs with long-term platform evolution, scalability, and differentiation when making prioritization and roadmap decisions. Lead the strategy and roadmap for horizontal platform capabilities, including notification systems, identity verification, MFA, SSO, authorization, and reporting infrastructure. Champion AI-driven technologies by identifying opportunities to embed intelligent capabilities, such as predictive analytics, automated workflows, conversational interfaces, and smart recommendations, into the platform to improve user experience and operational efficiency. Evaluate, pilot, and scale AI/ML solutions across the platform, establishing best practices for responsible and effective AI adoption. Partner with engineering and architecture to navigate and modernize across legacy and modern technology stacks, ensuring platform services are reliable, scalable, and extensible. Collaborate to resolve competing priorities and move the platform forward. Define and communicate product requirements by writing clear initiatives, epics, user stories, and acceptance criteria. Manage the backlog, including support issues and defects, in close partnership with engineering, architecture, and UX across planning and delivery ceremonies. Act as a product evangelist, clearly communicating the platform’s value, progress, and future direction to internal and external stakeholders.

Qualifications

1. Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical field 2. 5+ years of experience in product management with a focus on platform, infrastructure, or developer/enablement products (B2B or B2G software experience preferred) 3. Proven technical background with hands-on understanding of APIs, middleware, microservices, databases (SQL), authentication protocols (OAuth, SAML), and cloud-based architectures 4. Demonstrated experience driving product-led growth (PLG) strategies and growing platform capabilities within a software business 5. Experience working with both legacy and modern technology stacks, including migration, modernization, and integration efforts 6. Demonstrated experience in building business cases, understanding cost and pricing structures a plus 7. Experience using AI-powered productivity and analysis tools (e.g., Microsoft Copilot, Claude, Rovo, or similar) to support research, documentation, and day-to-day product work is a must 8. Experience with AI/ML product development—including evaluating models, defining AI-driven features, and shipping intelligent capabilities—is highly preferred 9. Experience in tax administration, government services, or state and local government is highly preferred 10. Excellent communication skills (both written and verbal) with the ability to explain complex technical information in a simple and accurate manner 11. Willingness to travel up to 40%.

Benefits

- Competitive benefits - Compensation package