Gestor de Retención/Fidelización/Cobranza

Job Description

Join Siigo's Customer Success team as a Renewals Agent, responsible for client retention and balance recovery. You will manage assigned client renewals through effective communication and precise record-keeping. Your role includes receiving client calls to understand reasons for non-renewal, aiming to recover outstanding balances, and proactively contacting clients to facilitate invoice renewals and collection. Ensuring all interactions are accurately documented is a must.

Qualifications

1. A high school diploma or professional degree in accounting or a related field is required. 2. Minimum of one year of experience in portfolio collection management, customer service, sales, client loyalty, and retention. 3. Basic knowledge of Excel and accounting principles.

Benefits

- Remote work opportunity. - Permanent contract. - Full-time schedule. - Benefits, Wellness, and Balance plan that integrates our life inside and outside the company, creating experiences of happiness for everyone (employees and family). - Focus on your continuous learning, professional, and personal growth. - Have fun doing what you like and achieve incredible results. - Inclusive and diverse work environment.