Gen AI Software Engineer

Job Description

Seeking a Gen AI Software Engineer to contribute to the development and implementation of AI-powered solutions in a contact center environment. This role involves working on cutting-edge projects, including AI-driven voice agents, sentiment analysis tools, and backend automation systems. The ideal candidate will play a key role in integrating AI technologies into existing enterprise systems and ensuring data privacy and security. This is an exciting opportunity to be at the forefront of AI innovation and make a significant impact on business operations.

Qualifications

1. 5+ years of experience in backend/software engineering (Python preferred). 2. Proven experience in implementing AI solutions in real business contexts. 3. Experience with APIs and system integrations (FastAPI or similar). 4. Familiarity with cloud environments (AWS and/or Azure). 5. Understanding of data privacy and security best practices. 6. Ability to work independently with minimal onboarding. 7. Strong problem-solving mindset and pragmatic thinking. 8. Experience in contact centers, BPO, or CX tech. 9. Familiarity with workflow tools (Power Automate, Logic Apps, n8n). 10. Familiarity with LLM-based applications and concepts like Retrieval-Augmented Generation (RAG). Nice-to-have: - Experience with Amazon Connect or voice AI systems. - Exposure to compliance frameworks (SOC, PCI). - C# experience.