FX Operations

Job Description

Oversee end-to-end FX conversion operations, managing quote management, trade execution, and settlement across multiple banking API partners. Monitor real-time FX pricing engine performance, ensuring rate refresh latency, rate-lock accuracy, and best-rate vendor selection meet SLAs (99.9% uptime, 100% best-rate accuracy). Manage and optimize intelligent vendor selection logic, including net cost scoring, settlement speed, provider health scores, and geographic compliance checks. Handle escalations for failed transactions, rate staleness events, and provider API errors; drive root-cause resolution. Own daily reconciliation across all currency inflows/outflows (T+1 target; 99.99% accuracy SLA). Coordinate settlement flows across ISO 20022-compliant rails; resolve discrepancies. Partner with Finance and Clearing teams to maintain clean books and audit-ready records. Produce daily/weekly/monthly operations and reconciliation reports for senior management. Maintain and develop relationships with banking partners. Monitor liquidity depth for large transactions (>USD 50,000), ensuring competitive pricing and execution. Evaluate and onboard new liquidity providers; contribute to the multi-bank API integration roadmap. Negotiate FX spread tiers and volume incentives with providers. Work closely with Risk, Compliance, and Legal teams to ensure FX operations adhere to applicable regulations across all supported currency corridors. Monitor and enforce provider failover thresholds (>1% error rate triggers automatic exclusion). Support the MLRO and compliance function with transaction monitoring, AML flags, and regulatory reporting as required. Maintain operational controls around MFA, risk controls, and FX desk licensing requirements (e.g., Nest Trading Limited expansion). Partner with Product and Tech teams on new feature rollouts, such as recurring conversions, rate alerts, multi-currency wallet transfers, and remittance corridors. Contribute operational requirements and UAT support for new currency pair launches. Liaise with Customer Service on FX-related escalations; maintain SOP documentation.

Qualifications

1. Bachelor's degree or above, preferably majoring in finance/International Business. 2. 5+ years experience in payment industry or FX operations fields. 3. Interested in Cryptocurrencies, Blockchain and trading or finance/banking/payments industry. 4. Attention to detail with excellent communication skills and patience. 5. Data-savvy, understand basic metrics of operations. 6. Ability to troubleshoot and discover answers quickly and effectively. 7. Capable of working under pressure. 8. Cooperative with strong team spirit and a willingness to motivate colleagues on the Customer Support Team. 9. Fluent in English.

Benefits

- Competitive salary and company benefits - Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)