Financial Clearance Representative

Job Description

Engage in comprehensive patient service by completing scheduling and registration tasks during a single call. Provide timely scheduling assistance, delivering crucial appointment details such as test preparation, directions, and order management. Handle financial clearance, which includes verifying patient demographics, insurance details, and securing payments for financial responsibilities, as well as performing collection efforts. Manage orders by ensuring completeness and matching scheduled procedures, including indexing and exporting physicians' orders to the correct account number. Collect and verify essential patient demographic and financial data, determining financial responsibility and securing pre-payment for services, while also managing collection processes. Create complete pre-registration accounts for upcoming inpatient or surgical admissions, fulfilling all pre-certification requirements by obtaining necessary authorizations from insurers and healthcare facilities. Perform additional duties as required to meet departmental needs.

Qualifications

1. High school diploma or GED required. 2. Preferred: Two plus years of college (or two years in a professional, customer service-driven environment) or completion of a related medical certification program. 3. Preferred: Telephone/call center experience. 4. Preferred: Pre-registration and/or scheduling experience. 5. Preferred: 2-3 years of customer service experience.

Benefits

- Medical, dental, vision, disability, and life insurance. - Paid time off (vacation & sick leave) - minimum of 12 days per year, accruing at a rate of approximately 1.84 hours per 40 hours worked. - 401k with up to 6% employer match. - 10 paid holidays per year. - Health savings accounts, healthcare & dependent flexible spending accounts. - Employee Assistance program, Employee discount program. - Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder & childcare, AD&D, auto & home insurance. - For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.