Enterprise Technology Engineer

Job Description

Seeking an Enterprise Technology Engineer to implement and maintain the enterprise's AuthX Tap-N-Go authentication solution across all urgent care sites. The role involves ensuring seamless integration with Active Directory, Entra ID, Okta, Epic EMR, and other enterprise systems. You'll provide support for enterprise-level technology applications, deploy and configure software on Windows workstations and badge readers, and support Proof of Concept (POC), pilot, and full rollout phases. Monitoring system logs, developing user guides, and partnering with IT Support to implement the Tap-N-Go capability support model are also key responsibilities.

Qualifications

1. Bachelor’s degree in IT, Computer Science, or a related field. 2. 5+ years of experience in IT support or systems engineering, preferably in healthcare environments. 3. Experience with implementing and supporting badge-based authentication solutions in a large, geographically dispersed organization (AuthX preferred). 4. Experience with product ownership of a Tap-N-Go solution (operation, maintenance, enhancements, support etc.) 5. Experience with vendor coordination and POC testing. 6. Understanding of HIPAA and healthcare IT compliance standards. 7. Strong working knowledge of enterprise identity and access management technologies, including Active Directory, Entra ID, Okta, SailPoint, and Windows workstation authentication. 8. Experience supporting and integrating badge-based / Tap-N-Go authentication solutions, including Epic EMR and other enterprise applications (Epic experience preferred). 9. Proficiency with Active Directory administration, Group Policy (GPO), Intune, and Windows workstation configuration. 10. Experience providing Tier 2/3 technical support for enterprise applications, including authentication, access, and file transfer solutions. 11. Strong troubleshooting and diagnostic skills across hardware, software, and application integrations. 12. Knowledge of security, compliance, and risk considerations in healthcare or regulated environments. 13. Ability to create, maintain, and follow technical and operational documentation, including configurations, procedures, and escalation paths. 14. Experience collaborating with vendors, IT partners, and cross-functional teams to resolve issues and implement enhancements. 15. Ability to explain technical concepts and solution designs clearly to both technical and nontechnical audiences, including leadership. 16. Strong written and verbal communication skills, with the ability to present confidently to stakeholders, vendors, and partners. 17. Demonstrated ability to work independently, manage multiple priorities, and informally lead or influence across functional areas. 18. Excellent analytical, problem-solving, and organizational skills, with attention to detail.

Benefits

- No specific benefits mentioned; standard company benefits may apply.