Enterprise Customer Success Manager

Job Description

Join MariaDB as an Enterprise Customer Success Manager, and support customers throughout their lifecycle, including onboarding, adoption, expansion, retention, and advocacy. Guide new customers through MariaDB deployments, consult on best practices, and ensure they realize value. Establish an ongoing meeting schedule with your portfolio, acting as a trusted advisor and advocate within the company. Understand customer data strategies and articulate improvements using MariaDB. Proactively address customer issues, collaborate with technical support, and work with sales and services teams for upgrades, migrations, and maintenance. Conduct regular business reviews, showcase value, and encourage participation in company initiatives. Measure and improve customer health, engagement, and value realization. Coordinate with account executives for customer portfolio growth and communicate customer needs across the business to champion their success. Manage your customer portfolio to achieve company net retention goals.

Qualifications

1. Represent MariaDB professionally. 2. Blend technical acumen with relationship-building skills. 3. Experience supporting public sector customers. 4. Strong time management and organizational skills. 5. Ability to develop C-level relationships. 6. Ability to deliver custom ROI analysis. 7. Comprehensive understanding of customer success principles. 8. Strong grasp of MariaDB features, architecture, and use cases. 9. Knowledgeable about new MariaDB features and releases. 10. High attention to detail. 11. Proficient in identifying complex business needs related to MariaDB.

Benefits

- Health insurance - Life and disability insurance - Funds for professional development resources - Flexible Paid Time Off (FPTO) - Paid holidays - 401(k) - Parental leave - Significant flexibility and freedom