CX Project Manager, Genesys Cloud Experience

Job Description

As a CX Project Manager, you will: Coordinate project management activities, resources, budget control, equipment, and information. Develop and maintain project documentation, invoices, plans, and reports. Maintain project plans, including schedule and project timeline, and team plans. Meet project targets and criteria. Identify and manage risks to ensure on-time delivery. Lead and motivate the project team, coordinating to keep them on track and within budget. Manage project costs effectively. Develop and maintain strong business relationships with stakeholders. Act as the main point of contact and communicate project status to all participants, plan meetings, and keep minutes. Cooperate and coordinate with other departments and third-party subcontractors, addressing the needs of different stakeholders throughout the project lifecycle.

Qualifications

To excel in this role, you should have: 1. 3+ years of experience in project management, specifically with CCaaS. 2. Experience with Genesys Cloud transformations. 3. Business analytics skills. 4. Technical hands-on experience with the Genesys Cloud platform (a plus). 5. In-depth understanding of user and business needs. 6. Master's or bachelor's degree, preferably in Technical and/or Economics Science. 7. Strong knowledge of Microsoft Office, Excel (pivot tables, data analysis, etc.), PowerPoint, and Visio. 8. Excellent self-management, planning, organizational, presentation, and analytical skills. 9. Attention to detail. 10. Perfect communication and interpersonal skills. 11. Upper-Intermediate or higher English proficiency. 12. Ability to work in a multicultural team.

Benefits

As part of our team, you'll enjoy: - Competitive Pay and Benefits, including health insurance and a relocation program. - A Culture of Relentless Performance, joining a high-achieving technology development team. - The flexibility of a Work From Anywhere Culture. - Growth Mindset with professional development opportunities, including certification programs and mentorship. - Global Impact through collaboration on projects for top global clients. - A Welcoming Multicultural Environment with open communication and team-building social events. - Commitment to Social Sustainability Values, focused on IT education, community empowerment, fair practices, environmental sustainability, and gender equality.