Customer Support Specialist

Job Description

Join Teramind as a Customer Support Specialist and provide outstanding technical assistance to our valued customers. You will be responsible for maintaining high customer satisfaction by effectively managing their expectations. As a product expert, you will develop an in-depth knowledge of our platform's features. Your duties will include evaluating and analyzing problems to either resolve tickets or escalate them when needed. Communicate clearly and thoughtfully to provide technical and non-technical end users with answers while assisting with a variety of technologies. You will also spot trends in support requests, assisting in the creation of long-term solutions.

Qualifications

1. Provide technical support to our customers 2. Maintain high customer satisfaction while managing operational expectations 3. Become a product expert and maintain a deep understanding of product functionality 4. Evaluate and analyze issues & their impact to resolve or escalate tickets as needed 5. Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies. Identify trends in support requests to help create long-term solutions.

Benefits

- Competitive compensation - Flexible paid time off - Laptop reimbursement - Ongoing training, development, and career growth opportunities