Customer Support Agent, Spanish

Job Description

Join Stefanini as a Customer Support Agent! In this role, you will: - Create cases, sites, instruments, contacts, etc., and perform verification through ticket creation. - Return calls to customers who have left voicemails. - Follow FLASH account instructions diligently. - Identify customer issues and forward cases to the appropriate support queue for resolution. - Route cases and work orders for peripherals and replacement parts efficiently. - Provide customers with timely and accurate information regarding the status of their cases.

Qualifications

To succeed in this role, you should have: 1. A high school diploma. 2. Intermediate-level skills in Microsoft Office. 3. Excellent communication abilities. 4. Fluency in Spanish for communication (required). 5. Strong written and verbal communication skills. 6. Good interpersonal skills and the ability to work effectively in a team.

Benefits

Stefanini offers a comprehensive benefits package, including: - Meal allowance or food voucher options. - Discounts on courses, universities, and language schools to support your professional development. - Access to the Stefanini Academy, a platform offering free, up-to-date online courses and certificates. - Mentoring programs to guide your career growth. - Benefits club providing discounts for medical consultations and exams. - Health insurance coverage for your well-being. - Dental insurance for your oral health needs. - Exclusive discounts and benefits at top establishments. - Travel club for exciting travel opportunities. - Pet care plan to support your furry friends.