Customer Support Agent

Job Description

Join our team as a Customer Support Agent and manage inbound and outbound calls from customers across all segments of Recoveries. Handle calls professionally and accurately, offering payment solutions within established guidelines. Reduce default and delinquency by creating affordable payment plans. Work cooperatively with customers and colleagues, ensuring compliance and positive outcomes for all. Meet quality assurance metrics and contribute to a positive team environment with regular feedback to line managers.

Qualifications

1. One year of experience in a customer-centric setting. 2. One year of experience in collections/recoveries. 3. Experience in the financial services industry. 4. Knowledge of dealing with vulnerable customers. 5. Results-focused and customer satisfaction oriented. 6. Excellent verbal, written, and numerical communication skills. 7. Strong team player with attention to detail and accuracy. 8. Focus on quality customer service with strong probing and listening skills. 9. Competent computer literacy.