Customer Success Manager

Job Description

Manage valuable customer relationships, ensuring successful software distribution, onboarding, adoption, and retention of cybersecurity solutions. Cultivate relationships with stakeholders to build trust, ensuring satisfaction and alignment with business goals. Lead end-customer onboarding processes, ensuring quick time-to-value with effective deployment and enablement strategies. Monitor product usage and customer health to proactively drive adoption and minimize churn risk. Partner with sales to identify expansion opportunities, collect feedback to influence product development. Own renewals, ensuring strong NRR and help refine scalable success plans.

Qualifications

1. 5+ years in Customer Success, Account Management, or equivalent roles in a B2B SaaS or cybersecurity environment. 2. Experience working in or with cybersecurity software, ideally in a vendor, VAR, or MSSP model. 3. Demonstrated ability to manage enterprise or high-touch accounts with a consultative, value-driven approach. 4. Strong understanding of cybersecurity technologies and/or IT infrastructure solutions. 5. Excellent communication, stakeholder management, and problem-solving skills. 6. Familiarity with tools like Salesforce, Gainsight, HubSpot, Client Success, or similar CS and CRM platforms. 7. Ability to work cross-functionally with Sales, Product, and Support in a fast-paced environment.

Benefits

- Competitive compensation with bonus and career development pathways - Elective Benefits tailored to your country. - Career growth with formal programs on leadership and professional development. - Enhance well-being through seminars, events, and our global Life Empowerment Assistance Program. - Diversity, Equity & Inclusion: valuing every voice through inclusive education and equitable growth. - Network with new co-workers within your first 30 days through our onboarding program. - Participate in internal, peer-led inclusive communities and activities.