Customer Success Manager

Job Description

Become a Customer Success Manager at Eye Security, where you'll guide a portfolio of customers with strategies tailored to boost adoption, satisfaction, and retention. Identify upsell and cross-sell opportunities by understanding customer needs and uncovering additional value. Advocate for your customers internally, influencing product and service improvements through their feedback. Collaborate with Product, Engineering, and Sales teams to deliver seamless customer experiences. Track customer health metrics and transform insights into actionable strategies for stronger relationships and better outcomes.

Qualifications

1. At least 5 years of experience in Customer Success, Account Management, or a similar customer-facing role, with a strong track record of driving satisfaction, retention, and growth. 2. Communicate clearly and confidently in both German and English, and comfortable presenting to senior stakeholders and leading customer conversations. 3. Highly analytical, able to turn data into actionable insights, and experienced with CRM systems such as HubSpot or Salesforce. 4. Bring a customer-obsessed mindset, always looking to understand their challenges and help them unlock long-term value. 5. Tech-savvy, and experience in SaaS, cybersecurity, or a similar environment is a strong plus.

Benefits

- A meaningful mission: protect organizations across Europe from real-world cyber threats. - A remote-friendly culture with regular company-wide get-togethers, giving you the opportunity to collaborate in person and build strong team connections. - Work with top-tier professionals from national CERTs, intelligence agencies, and leading tech backgrounds. - Full ownership of a strategic function in a high-growth cybersecurity scale-up. - Weekly lunches (NL) and Thursday socials to stay connected. - A generous time-off policy, including wellbeing and volunteering days.