Customer Success Manager – EMEA

Job Description

Join Ashby as a Customer Success Manager and play a crucial role in supporting our EMEA customers. Your focus will be on crafting exceptional onboarding resources, documentation, and engaging e-webinars to ensure our clients thrive. Respond to customer inquiries via email and phone, manage a portfolio of clients, and lead projects vital to team success, like improving onboarding and retention strategies.

Qualifications

1. Minimum of 2 years in a customer-facing role, supporting a complex product in a fast-paced setting. 2. Capacity to become a subject matter authority and product expert. 3. Adept at defining problem scopes and developing comprehensive solutions. 4. Detail-oriented, ensuring clear and empathetic communication. 5. Strong written and verbal communication skills. 6. Eagerness to understand customer needs and create solutions to improve workflows.

Benefits

- Enjoy a 10-year window to exercise stock options. - Take advantage of unlimited PTO with a recommended four weeks annually. - Receive a generous budget for equipment, software, and office furniture. - Benefit from a $100/month education budget, with additional coverage for conferences upon manager approval.