Customer Service Representative

Job Description

Provide outstanding customer support by clarifying policy details and claim statuses. Assist policyholders and relevant parties with claim payments and other policy-related inquiries. Engage extensively with policyholders, providers, and third parties via phone. Handle policyholder requests received through mail, phone, and email. Review and update procedures related to policy information. Meet departmental benchmarks for call volume, average handling time, and effective time management.

Qualifications

1. High school diploma or equivalent is essential; some college coursework is preferred. 2. A minimum of one year of office experience is advantageous. 3. Prior telecommunications experience is a definite plus. 4. A background in life and health insurance, coupled with familiarity with insurance operations, is highly desirable. 5. Solid customer service experience and proficient phone skills are vital. 6. Excellent written and verbal communication abilities are required. 7. Superior organizational skills are necessary. 8. Must uphold strict confidentiality standards. 9. Excellent alpha and numeric recognition skills are essential. 10. Demonstrated mathematical aptitude is required. 11. Basic computer skills are necessary. 12. Must demonstrate the ability to handle high-pressure situations calmly, tactfully, and professionally. 13. Strong decision-making capabilities, including the ability to analyze scenarios and reach logical conclusions, are required. 14. A typing speed of at least 30 words per minute is mandatory.

Benefits

- Competitive salary package recognizing your skills and contributions. - Comprehensive health, dental, and vision insurance for your well-being. - Extensive life insurance benefits and retirement plans, including a pension plan, to secure your future. - Generous paid time off and holidays to ensure a healthy work-life balance. - Parental leave to support you as you welcome new family members. - Subsidized subscriptions for fitness, mindfulness, nutrition, and sleep enhancement. - Company-provided counseling services for mental health, stress management, and work-life balance support. - Opportunities for continued education reimbursement and company-sponsored FLMI and ICA courses to advance your career. - Discounted tickets to Texas Rangers games at Globe Life Field.