Customer Service Escalation Phone Representative, Part Time

Job Description

Join U-Haul as a Customer Service Escalation Phone Representative and assist customers with taking payments for prior rentals. Resolve outdated alerts and craft acceptable solutions to meet customer needs. Provide comprehensive support via phone and chat, ensuring a positive customer experience.

Qualifications

1. Minimum of 6 months of customer service experience. 2. Typing speed of 35-40 WPM. 3. Proficient communication skills through instant messaging. 4. Friendly and caring demeanor with customers. 5. Ability to effectively navigate multiple software applications and systems.

Benefits

- Benefits to support physical, financial, and emotional wellness. - Opportunities for career path planning. - Continued education assistance programs.