Customer Service Advocate II – Outbound

Job Description

Provide education and information to members and providers. Support members through outbound calls. Escalate calls when providers can't deliver solutions. Offer front-line support for various inquiries. Share product awareness campaigns and surveys. Maintain performance and quality standards. Document information for quality tracking using CRM applications. Adhere to policies and standards to ensure quality and compliance. Complete other assigned duties.

Qualifications

1. Requires a High School diploma or GED. 2. Requires 1-2 years of related experience. 3. May require vocational or technical education in addition to prior work experience. 4. Experience in a contact center environment preferred.

Benefits

- Competitive pay - Health insurance - 401K and stock purchase plans - Tuition reimbursement - Paid time off plus holidays - Flexible approach to work with remote, hybrid, field, or office work schedules