Customer Impact Communications Specialist

Job Description

We are looking for a Customer Impact Communications Specialist to continuously develop and improve the customer impact communications strategy. This role supports the communication intake process through initial review and assignments. Key responsibilities include conducting impact assessments to ensure thorough documentation and understanding of changes. The specialist will develop and deliver communications regarding highly confidential security matters, manage customer acknowledgement tracking for critical communications, and support internal enablement activities with Guidewire teams. Gathering communication feedback and managing reporting processes are also essential.

Qualifications

1. 3-5 years of experience in communications, technical writing, product enablement, marketing, or related fields within enterprise software. 2. P&C insurance or enterprise SaaS experience is preferred. 3. Excellent verbal, written, and presentation skills are essential. 4. Ability to multitask and quickly adapt to changing environments. 5. Capable of balancing multiple intake requests, ensuring urgency is understood and managed, and connecting the dots for customer communication on similar activities. 6. Ability to influence alignment among cross-functional leaders and translate needs into effective communications deliverables for internal and customer audiences with differing levels of technical expertise. 7. Demonstrates integrity by building truthful relationships, rationality by making evidence-based decisions, and collegiality by working as a professional equal among peers. 8. Proficiency in Google Workspace, LMS and survey/analytics tools, authoring platforms, virtual delivery tools, AI tools, and project tracking software (e.g., Monday.com).

Benefits

- Health, dental, and vision insurance. - Paid time off. - Company sponsored retirement plan. - Eligibility for the annual company bonus plan. - Commissions and/or long-term incentive awards.