CSR III, Sales Support

Job Description

This Customer Service Representative III role involves receiving and processing customer calls, acting as the primary contact for customers, and resolving escalated issues efficiently. Responsibilities include collaborating with internal and external teams to manage client projects, providing proactive service and education on service options, billing, and contracts, and documenting each interaction in the Acorn system. The goal is to consistently meet or exceed established service and operational targets.

Qualifications

1. High school diploma or GED. 2. Two years of customer service experience, including at least 12 months as a WM customer service representative. 3. Proficiency in MS Office. 4. Strong keyboarding skills. 5. Professional verbal and email communication skills. 6. Excellent verbal, written, and analytical skills. 7. Ability to multi-task effectively. 8. Ability to remain composed under pressure and treat others with respect. 9. Adaptability and willingness to embrace frequent changes in the work environment.

Benefits

- Medical - Dental - Vision - Life Insurance - Short Term Disability - Stock Purchase Plan - Company match on 401K - Paid Vacation - Holidays - Personal Days